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Frequently Asked Questions

What is Drag Society?
So... what's a Hero Queen?
What do I get as a Member?
Does everyone get the same box?
Can I pick what comes in my box?
I only want one box, what do I do?
When do I get billed for my Membership?
When does my Box ship?
How do I track my International Shipment?
How can I cancel my Membership?
Do you accept returns?
Can I PAUSE my Membership?
What is Drag Society?

Drag Society is a membership for Drag Queens and fans of Drag Queens. Drag Society is much more than just a subscription box service, we’re a community. Drag Society partners with one Celebrity Drag Queen who is the face of that Season. We call her our Hero Queen for that Season.

So... what's a Hero Queen?

We call the Celebrity Drag Queen that partners with us the Hero Queen for that Season. There’s a new Hero Queen every Season. Our Seasons run as follows:

 

Our very first Hero Queen is Ongina from RuPaul’s Drag Race Season 1, Drag U, and All Stars Season 5. Her reign ends in October and we introduce a new Hero Queen in November!

What do I get as a Member?

As a Member you get a box curated by that Season’s Hero Queen delivered to your doorstep. The box assortment is different every renewal and curated by a different Hero Queen each Season.

Does everyone get the same box?

Yes! Our Hero Queen curates the box that everyone gets.

There might be one or two customizations you get to make (like the size or size and color of a shirt) but all boxes for that specific season are the same and there isn’t always a customized product.

After that Season is over, there’s a new Hero Queen and a new box curation!

Can I pick what comes in my box?

No, our Hero Queen curates the box everyone gets.

There might be one or two customizations you get to make (like the size or size and color of a shirt) but all boxes for that specific season are the same and there isn’t always a customized product.

I only want one box, what do I do?

All our curations and Queen collaborations are for Members. We buy a limited quantity each season, so we suggest continuing your membership so you don’t miss a box. 

Once we’re sold out, it’s GONE!

When do I get billed for my Membership?

Membership billing happens for everyone on the same days:

If you join in any of the following months, you’ll get that Box, then immediately be renewed again for the next box:

When does my Box ship?

For new members, your box will ship within 3 business days from the date you join.

If you join in any of the following months, you’ll get that Box, then immediately be renewed again for the next box:

For renewing subscribers your box will ship about a month from our re-bill dates:

How do I track my International Shipment?

We use a service called Passport to ship boxes outside of the US. 

You can use your tracking number at the following link to track your package:

https://passportshipping.com/track

How can I cancel my Membership?

You can cancel your Membership by visiting your My Account page and clicking on My Subscriptions. Click ‘View’ on your active subscription and here you’ll see a ‘Cancel’ button.

 

Please Note: Cancelling your subscription will not issue any sort of refund. All sales are final, including renewal payments. Once you’ve checked out the order is sent to our fulfillment center to begin processing and we cannot cancel the shipment and issue a refund at that point. Your cancellation will take effect for your next renewal.

Do you accept returns?

As noted in the Terms and Conditions you agree to when you check-out, all sales are final. We do not accept returns and we do not issue refunds. 

In the event you receive a damaged product, or a sized product that is different from the size you provided in your profile, we are happy to arrange for a replacement.

Can I PAUSE my Membership?

Because we buy inventory based off the existing subscribers, we don’t offer the ability to Pause subscriptions.

You would need to cancel your subscription entirely if you need a break, but remember, there’s an extra item added to boxes for continuing subscribers. We try to make this item the most valuable product in the box. 

If you cancel then resubscribe, you won’t get the bonus item until your second box after you’ve returned.

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